Phone +234.811-111-1296 or visit

Going beyond customer service and keeping customers for life doesn't just mean doing things right. Learn to exceed expectations by doing the right things, at the right time, as defined by your customers.


Duration: 3 Days

Lagos Venue

106 Apapa Road beside
Zenith Bank Lagos.

Fee: N75, 000. VAT Incl.

4 - 5 participants: 5% discount
More than 6 ppl: 10% discount

Class Session

9:00am – 4:00pm daily.
(In plant training available upon request)
WEEKDAY CLASSES June Mon 20 - Wed 22

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About this course:

Innovation is the new baby in town. Every organization claims they are innovative. This is merely a statement rather than reality. There is a fundamental mistake many people make about innovation and creativity. This course spells it out and teaches you how to make small change that changes the game in a big way. If your company's innovative measures does not create a game changing, breathe taking business opportunity, it is not innovation but mere talk.

Learning objectives:

  • What is innovation and creativity?
  • Differentiate between convergent thinking and divergent thinking.
  • Thinking out of the box vs. Inside the box.
  • Types of innovation.
  • Timing in innovation.
  • Applications of innovation.
  • Class work, group presentation and case studies.

Who should attend?

  • Project managers.
  • Product managers.
  • Service managers.
  • Project team.
  • Budding entrepreneurs.

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